Troubleshooting
Something not working? Find the cause and the fix.
- DKIM verification fails in SendGridDKIM verification in SendGrid almost always fails because the DNS records were not saved exactly as SendGrid lists them. Check the host field, Cloudflare proxy and record type, then verify again.4 min read
- No replies show up in the EngagerIf your emails go out but no replies show up in the Engager, LeadJabber is usually not reading the mailbox you send from. Sending runs through your email gateway even when the…3 min read
- Check your email account connectionGo to User Profile and find the account under Email Accounts. A green check mark means the sending domain is verified in your email gateway. Click the eye icon to open Email…2 min read
- LeadJabber does not send from an unverified email addressLeadJabber only sends from an email address whose domain is verified in your email gateway. Under User Profile, Email Accounts, a verified address has a green check mark and an unverified one…2 min read
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