Reply directly to a contact from the Engager
Short answer
Open the reply in the Engager and click Reply. Write your answer as in a normal email client, add CC addresses if needed, and click Send. The earlier conversation is included below your reply.
When to reply directly
Reply directly when you only want to answer the contact. If the reply should start a follow-up, for example a meeting booking or a contact me later sequence, use Move a reply to a follow-up sequence instead. You can also do both: answer first, then move the contact on.
Steps
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Open the reply in the Engager.
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Click Reply above the message.
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Write your answer. Add CC addresses in the field above the editor if needed. The conversation so far is included below your reply.
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Click Send.
When someone else replied
If the row says Contact replied as another address, the answer came from someone other than the person you emailed. Click that name or address to create them as a contact. LeadJabber then asks whether the new contact should take over the engagement. If you say yes, your reply goes to the person who wrote to you instead of the original contact.
When to contact support
Contact us if your reply does not reach the contact. Email support@leadjabber.com with the contact’s email address.
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