Find the account

Go to User Profile. Your connected mailboxes are listed under Email Accounts, one line per account.

What the account line shows

• Green check mark: the domain of the address is verified in your email gateway, such as SendGrid. LeadJabber can send from it.
• Cross: the domain is not verified. LeadJabber does not send from the account until it is. See LeadJabber does not send from an unverified email address.

The three buttons on the right of the line are Add an alias to the primary email account, Inspect your email configuration (the eye icon) and Disconnect this email address from your LeadJabber account (red).

Open Email Account Details

Click the eye icon on the line with the account. Email Account Details shows:

• Display name, Primary email address and Alias email address.
• Monitored Folders: the folders LeadJabber reads to find replies, for example Inbox and Spam.
• Last heartbeat and Last received: when LeadJabber was last in contact with the mailbox and when it last received an email there.

If Last received is older than the latest reply you know about, LeadJabber is not reading the mailbox. See No replies show up in the Engager.

Run Health Check on a Google account

In Email Account Details, click Health Check. Health Check is available for Google accounts. If it shows No active watch found, LeadJabber is missing a permission and cannot read the mailbox. Disconnect the account and connect it again, accepting every permission Google asks for.

Microsoft 365 and IMAP accounts

Health Check does not apply to Microsoft 365 or IMAP accounts. Use Last received in Email Account Details to see whether LeadJabber is reading the mailbox.